FAQ

Do you offer any book clubs or discussion groups?

The Brown Bag Reading Groups meets once a month at the Cicero branch; more information at the Library Events calendar.

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Do you offer any programs or events?

The Library offers a variety of classes and programs, for details see Library Events calendar.

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Who should I speak to about reference questions?

You can contact one of our helpful and friendly librarians either in person or online at Ask a Librarian.

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How do I get started with hoopla?

What You Need

A valid Hamilton North Public Library card

An account at hoopladigital.com (library card number, email address, and PIN required to create)

To Use Hoopla on a Computer:

The Google Widevine video player for video content in your web browser

An internet connection to stream the content

To use Hoopla on a Mobile Phone or Tablet:

The Hoopla app for iOS or Android for smartphone or tablet usage

A wireless internet connection to download or stream the content*

*Using cellular data is not recommended as streaming/downloading multimedia content can consume a lot of bandwidth. Wireless internet access is available at all Hamilton North Public Library branches.

What Kind of Content Does Hoopla Have?

Movies, including feature films, documentaries, and children's movies

TV shows, including educational programs and kids' shows

Music in a wide variety of genres

Comics and graphic novels for children, teens and adults

Ebooks

Audiobooks

Hoopla and Your Privacy

In order to access Hoopla, you will be required to create a Hoopla account. Hoopla is a third-party service that is governed by its own privacy policy and practices, not the Library's. We advise that you consult Hoopla's Terms of Service and Privacy Policy before agreeing to use this service. When you register for an account, the library will only provide Hoopla with information to verify that you are eligible to borrow.

Frequently Asked Questions

How many items may I borrow from Hoopla per month?

You can borrow 6 items per month.

When do the borrowing limits reset?

Borrowing limits reset on the first of each calendar month.

How long can I borrow items for?

Television and movies*: 3 days

Music: 7 days

Audiobooks, eBooks, and graphic novels: 21 days

*In order to offer the widest selection of film to our patrons, R-rated moves are available for streaming and download. Parents of minor children must assume responsibility for their children’s use of, or exposure to, movies or tv through hoopla.

Why are the loan periods for Hoopla movies, TV content and music albums shorter than those of our CDs and DVDs?

Loan periods for digital items are set by the content providers whose content is licensed by Hoopla. They are not under the library's control.

If I don't use all my checkouts in a month do they carry over to the next month?

No.

Do I have to return borrowed titles?

No; titles will return automatically at the end of a loan period.

Can I return items early?

Yes, but it will not give you another checkout for that month. The only reason to return a title early is to free up space from your device or remove items you have already watched or listened to from your list of borrowed items.

How can I get help using Hoopla?

Visit Hoopla's help pages

Contact us with your questions

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How do I get started with Lynda.com?

How do I log in to gain access?

Patrons should visit our Electronic Resources page and click on the Lynda.com link. You can then log in using your library card number and PIN or password.

How can patrons find or update a PIN number?

The PIN number associated with a library card number is determined within your internal library system. Patrons who do not remember their PIN and need to reset it should call the front desk (317-984-5623) and request to change their PIN number.

How do patrons reset or change a password?

Patrons cannot update a password on their own. Patrons should contact lynda.com Client Services directly

at 888-335-9632, extension 623.

Can patrons log in from the lynda.com homepage?

No- all patrons must access their lynda.com accounts through a library’s designated login page. Our recommendation is that patrons bookmark this page.

Do we have access to mobile apps?

Access through mobile apps is not available for library patrons. However, patrons can access lynda.com on their mobile devices using a local browser.

How do I use/navigate the Lynda.com website and courses?

Please take a look at Lynda.com helpful mini-course "How to Use Lynda.com". This should teach you everything you need to know about navigating Lynda.com.

I can't log into my Lynda.com account-- what might be the problem?

            a. There are too many people using our subscription at that time, please try again later!

            b. You've forgotten the correct PIN or password, please see directions above for resetting your PIN or password.

            c. You are still logged into your account on another computer

            d. You accidentally tried to log in without using the authenticating link on our website 

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